(815) 675‑3566

Watch Out for These Tricks

Unfortunately, some home improvement companies focus more on sales than customer satisfaction. It gives the whole industry a bad name. Improving your home should be enjoyable! With that in mind, here are some insider tips for your consideration:

SALES GIMMICKS

Some flooring companies offer gimmicks like "free rooms" of carpeting. What the buyer doesn't know is: there will be unexpected costs at the last minute. The buyer is often told "that isn't included" during installation yet there is no way to complete the installation without buying the extra line items. Demand an all-inclusive, unbreakable price estimate before signing a contract.

FREEBIES

Some companies offer "one free room" or "free installation." Nothing is free! There will be fees for everything other than the freebie item, and many of those fees will pop up at the last minute. Avoid companies that have to resort to deceptive, gimmicky tactics.

COMMISSIONED SALES STAFF

A commissioned salesperson will create a high pressure buying environment. They have been incentivized to close a deal as fast as possible, at the highest price possible. Buyers often regret their rushed decision. We recommend that you only work with reputable companies that offer a pressure-free experience.

SUBCONTRACTORS

Some companies — especially the big box stores — will sub their installation work out to any company that is available. The sub might not be skilled, and works for the big box store, not you. They simply don't have a reason to please you. We recommend that you only hire a company that can provide a complete solution (support, sales, AND installation).

HOW MAY WE HELP YOU?

for friendly, helpful assistance please
contact us online
or call (815) 675‑3566

Visit Our Design Center
  • extensive selection
  • helpful, knowledgeable staff
  • no pressure, no gimmicks, no hidden fees
  • family owned & operated
  • next to Jewel-Osco
M-F 8:00-4:30
Sa 9:00-2:00
evenings by appointment
closed Sundays

(815) 675‑3566
2449 Pierce Drive
Spring Grove, IL 60081

We Accept And Financing Is Available

We were very pleased with the level of service provided by your company. From our first visit, Heidi was very flexible with samples and recommendations! Measurement, estimate, and install all went smoothly and we love our new carpet.

Anne & John Diedrich, Johnsburg, Illinois

free estimates · free in‑home measurements · expert installation

Our Service Area

Based in Spring Grove, Illinois, we serve nationwide commercial accounts and regional residential customers.

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